GitFounders4 Open Source Alternatives to Intercom
A list of 4 carefully selected open-source alternatives to Intercom.
The open-source alternatives are ranked based on our custom ranking system and score. This system takes into account various factors to determine the best alternatives.
If you’re looking for alternative features or workflows, here is a prepared detailed list of Intercom open-source alternatives — each with its own distinctive strengths and key features.
Chatwoot is an open-source customer engagement platform that unifies live chat, email, and social media support on a single dashboard. It provides robust tools for real-time communication, team collaboration, and automation to efficiently manage customer relationships.
Key Features
- Omnichannel support across live chat, email, and social platforms
- Self-hosting option ensuring data privacy and compliance
- Automation rules and canned responses to speed up support
- Integrated team collaboration tools with private notes
- Custom API integrations and mobile apps for on-the-go access
Chatwoot centralizes all customer communications, allowing teams to interact seamlessly over live chat, email, social platforms, and more. With features like canned responses, keyboard shortcuts, team collaboration notes, automation rules, and custom API integrations, the platform streamlines support functions while offering self-hosting for complete data ownership. Additionally, white-label customization and mobile applications ensure that customer interactions remain consistent and accessible anywhere.
Tiledesk is an open source AI agent builder built with Node.js and Angular. It features a no-code WebApp dashboard that lets you easily create advanced LLM-powered agents to automate customer support and business workflows, while seamlessly integrating human-in-the-loop for complex issues.
Key Features
- No-code visual AI builder for rapid development
- Advanced AI workflows with human-in-the-loop escalation
- Customizable and scalable to suit diverse industries
- On-premise deployment option to ensure data privacy
- Seamless integration with live agent consoles and communication channels
Tiledesk streamlines the creation and management of intelligent AI agents that enhance operational efficiency and boost engagement. Its intuitive visual AI builder enables quick assembly of customized workflows without coding, offering deep integration with live support systems, on-premise deployment, and robust security standards. This platform is trusted across industries for reducing ticket volumes, speeding up response times, and optimizing team productivity.
Chaskiq is an open source messaging platform designed to elevate your customer communication by integrating live chat, support, and marketing functionalities. It serves as a robust alternative to Intercom, Drift, and Crisp, enabling businesses to craft tailored engagement strategies with ease.
Key Features
- Open source and highly extensible architecture
- Over 30 plugins for enhanced conversational experiences
- Unified webchat for support, marketing, and sales
- Multiple campaign modes including banners, popups, and guided tours
- Robust automation flows and dynamic conversation routing
- Integration with popular apps like Calendly, Zoom, Zapier, and more
Chaskiq offers a versatile webchat system powered by over 30 plugins, allowing seamless integrations for scheduling meetings, processing payments, initiating video calls, and more. Its flexible conversation routing and automation flows ensure timely support and efficient sales interactions. The platform supports diverse campaign modes such as banners, guided tours, and newsletters while consolidating conversations from multiple channels. Designed as open source from the start, it empowers teams to deliver a complete, customizable customer experience.
Papercups is an open-source live customer chat platform that enables real-time communication between businesses and their customers. Its flexible, customizable chat solution is designed to boost customer engagement and streamline support.
Key Features
- Open-source with customizable chat experiences
- Real-time messaging for immediate customer support
- Easy integration with websites and apps
- Scalable and lightweight design
Papercups allows companies to embed a live chat widget directly into their websites and applications, offering real-time messaging and efficient conversation management. Its open-source foundation means it can be customized to meet specific business needs while remaining easy to deploy and maintain. The platform focuses on simplicity and reliability, making customer support more interactive and accessible.
Price comparison of Intercom open-source alternatives
| Tool | Tier 1 | Tier 2 | Tier 3 | Details |
|---|---|---|---|---|
 | $49 Starter | $149 Pro | $499 Business | Learn more |
 | $599 Self Hosted Premium Support | $150 Standard Self-Hosted Support | $199 One time Installation | Learn more |
* Pricing shown is based on publicly available information and may not reflect current rates. Visit each tool's website for detailed pricing information and additional tiers.
About Intercom
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Intercom
Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale.
2011
501
San Francisco, United States