Tiledesk

Tiledesk is an open source AI agent builder built with Node.js and Angular. It features a no-code WebApp dashboard that lets you easily create advanced LLM-powered agents to automate customer support and business workflows, while seamlessly integrating human-in-the-loop for complex issues.

Tiledesk is the open source alternative to:

FreshDesk

Zendesk

Intercom

HelpScout

About Tiledesk

Tiledesk streamlines the creation and management of intelligent AI agents that enhance operational efficiency and boost engagement. Its intuitive visual AI builder enables quick assembly of customized workflows without coding, offering deep integration with live support systems, on-premise deployment, and robust security standards. This platform is trusted across industries for reducing ticket volumes, speeding up response times, and optimizing team productivity.

Key Features

No-code visual AI builder for rapid development
Advanced AI workflows with human-in-the-loop escalation
Customizable and scalable to suit diverse industries
On-premise deployment option to ensure data privacy
Seamless integration with live agent consoles and communication channels

Pricing

Starter

$49/Monthly

Ideal for individuals beginning their AI automation journey.

Features:

✓1 user included
✓800 conversations per month
✓5 AI Agents
✓Basic AI automation
✓Email support

Pro

$149/Monthly

Designed for teams scaling their AI-powered workflows.

Features:

✓3 users included
✓3,000 conversations per month
✓20 AI Agents
✓Advanced AI workflows
✓Priority support

Business

$499/Monthly

Suited for businesses requiring comprehensive AI tools.

Features:

✓5 users included
✓5,000 conversations per month
✓50 AI Agents
✓Built-in AI automation
✓Dedicated support

Enterprise

Contact Sales

For organizations needing higher limits and advanced integrations.

Features:

✓Unlimited users
✓Unlimited conversations
✓Unlimited AI Agents
✓Enterprise Support & SLA
✓Account manager

Representation of core functionalities

Rendering mind map...

mindmap Tiledesk_Dashboard Frontend Layer Components Chat Management Analytics Metrics Real-time Analytics Visitor Analytics User Management Department Management Bot Management Knowledge Base Widget Configuration Widget Setup Widget Multilanguage Widget Shared Services WebSocket Services Authentication Services REST API Guards Auth Guard Role Guard Shared Modules Assets & Configuration Backend Integration REST API Communication Project Service WebSocket Services WS Messages Service WS Requests Service Authentication Services External Services Chat Engine MQTT Upload Engine Push Notification Engine Firebase Authentication Core Features Chat Management Analytics User Management Department Management Bot Management Knowledge Base Widget Configuration Data Flow Authentication Flow Login/Signup Process Token Management Role-based Access Real-time Communication WebSocket Messages Chat Updates Notification System Security Layer Guards Interceptors Authentication Services Role Management Deployment Architecture Web Server Apache/Nginx Docker Container AWS Services S3 CloudFront Environment Configurations

This is the mind map that represents the core functionality of the application. It focuses on the key features and functionalities of the application and provides a visual representation of how they are interrelated.

Summary

Tiledesk empowers businesses with a robust platform for automating customer support and internal processes using advanced AI. Its user-friendly, drag-and-drop builder, secure deployment options, and seamless integrations drive efficiency, reducing workload while enhancing service personalization.

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