Freescout

FreeScout is a powerful, free, open source help desk and shared inbox solution designed for businesses seeking full data ownership and control. It provides a self-hosted alternative to popular SaaS tools like Zendesk and Help Scout.

Freescout is the open source alternative to:

FreshDesk

Zendesk

HelpScout

HelpDesk

About Freescout

Developed in PHP using the Laravel framework, FreeScout offers an intuitive ticketing system that centralizes customer inquiries in a shared mailbox. Its lightweight structure supports customizable workflows, enabling support agents to manage conversations efficiently while preserving privacy. With continuous community-driven enhancements, it adapts to growing support needs without locking you into a proprietary system.

Key Features

Self-hosted and open source for complete data control
Intuitive, lightweight interface designed for efficiency
Customizable workflows and ticket management
Community-supported with continuous improvements

Summary

FreeScout offers a robust, customizable platform for handling customer support while ensuring privacy and ownership. The tool’s open source nature and flexible workflow management make it an ideal choice for businesses looking to transition from conventional help desk systems.

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