10 Open Source Alternatives to FreshDesk

Chatwoot centralizes all customer communications, allowing teams to interact seamlessly over live chat, email, social platforms, and more. With features like canned responses, keyboard shortcuts, team collaboration notes, automation rules, and custom API integrations, the platform streamlines support functions while offering self-hosting for complete data ownership. Additionally, white-label customization and mobile applications ensure that customer interactions remain consistent and accessible anywhere.

Tiledesk streamlines the creation and management of intelligent AI agents that enhance operational efficiency and boost engagement. Its intuitive visual AI builder enables quick assembly of customized workflows without coding, offering deep integration with live support systems, on-premise deployment, and robust security standards. This platform is trusted across industries for reducing ticket volumes, speeding up response times, and optimizing team productivity.

Dittofeed enables organizations to trigger and personalize messages via email, SMS, mobile push, WhatsApp, Slack, and more. Built with developer efficiency in mind, the platform offers a low-code drag-and-drop interface for crafting journeys, segmentation, and templates. It provides robust APIs, SDKs, and a self-hosting option to avoid vendor lock-in, while integrating advanced analytics and powerful infrastructure components like Postgres, ClickHouse, and Temporal.

Laudspeaker empowers you to design and execute effective product onboarding flows and user journeys across push, email, SMS, and more. Its intuitive visual journey builder, combined with robust segmentation, A/B testing, and native SDK integrations, helps businesses personalize messages and reduce churn. Trusted by global brands and fintech, it enables timed campaigns and event-triggered notifications to guide users to their 'aha' moments.

Typebot offers a no-code, drag-and-drop interface with over 45 building blocks, allowing you to design chatbots that handle text, images, videos, and more. Its rich integration options—including OpenAI, Google Sheets, Zapier, and WhatsApp—combined with customizable theming and reusable templates, empower you to deploy chatbots via custom domains, embedded containers, popups, or HTTP requests. The platform also provides real-time analytics for monitoring performance across various departments.

Erxes enables organizations to integrate diverse workflows through a modular plugin system that covers customer support, sales, marketing automation, and operational communications. The platform ensures full data ownership and privacy while offering extensive customization options. Its architecture supports seamless integration and scalability, allowing businesses to evolve their digital experiences as they grow.

Zammad helps organizations manage customer queries by unifying emails, chat, and social media into a single interface. The platform features customizable ticket handling, smart chat, automated escalations, and real-time reporting. With extensive integrations including LDAP, SSO, and REST API, Zammad supports diverse workflows and industries. Its responsive design and mobile view ensure support teams remain productive wherever they are, turning customer interactions into efficient, structured processes.

Developed in PHP using the Laravel framework, FreeScout offers an intuitive ticketing system that centralizes customer inquiries in a shared mailbox. Its lightweight structure supports customizable workflows, enabling support agents to manage conversations efficiently while preserving privacy. With continuous community-driven enhancements, it adapts to growing support needs without locking you into a proprietary system.

Frappe Helpdesk delivers a robust open source solution designed to manage customer service interactions effectively. It consolidates emails, website forms, and chat inquiries into a single queue per agent, offers SLA configuration to set clear response times, and automates ticket assignments for balanced workloads. Built-in canned responses and a self-service knowledge base further enhance support efficiency.

Chaskiq offers a versatile webchat system powered by over 30 plugins, allowing seamless integrations for scheduling meetings, processing payments, initiating video calls, and more. Its flexible conversation routing and automation flows ensure timely support and efficient sales interactions. The platform supports diverse campaign modes such as banners, guided tours, and newsletters while consolidating conversations from multiple channels. Designed as open source from the start, it empowers teams to deliver a complete, customizable customer experience.