Frappe Helpdesk

Frappe Helpdesk is a modern ticketing tool that streamlines support workflows and enhances agent productivity. It consolidates queries from multiple channels into a unified interface, enabling efficient issue management and a personalized customer experience.

Frappe Helpdesk is the open source alternative to:

FreshDesk

Zendesk

HelpScout

HelpDesk

About Frappe Helpdesk

Frappe Helpdesk delivers a robust open source solution designed to manage customer service interactions effectively. It consolidates emails, website forms, and chat inquiries into a single queue per agent, offers SLA configuration to set clear response times, and automates ticket assignments for balanced workloads. Built-in canned responses and a self-service knowledge base further enhance support efficiency.

Key Features

Unified ticket management across email, web forms, and chats
Configurable SLAs for transparent response and resolution times
Automated ticket routing with round-robin and load balancing
Built-in knowledge base for customer self-service
Canned responses to save time on repetitive queries
High customizability to adapt to unique support workflows

Summary

Frappe Helpdesk streamlines support operations by unifying all customer inquiries into a single platform. Its automation, SLA tracking, and customizable interface empower teams to resolve issues faster while enhancing the overall customer experience.

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