12 Open Source Alternatives to Zendesk

Chatwoot centralizes all customer communications, allowing teams to interact seamlessly over live chat, email, social platforms, and more. With features like canned responses, keyboard shortcuts, team collaboration notes, automation rules, and custom API integrations, the platform streamlines support functions while offering self-hosting for complete data ownership. Additionally, white-label customization and mobile applications ensure that customer interactions remain consistent and accessible anywhere.

Tiledesk streamlines the creation and management of intelligent AI agents that enhance operational efficiency and boost engagement. Its intuitive visual AI builder enables quick assembly of customized workflows without coding, offering deep integration with live support systems, on-premise deployment, and robust security standards. This platform is trusted across industries for reducing ticket volumes, speeding up response times, and optimizing team productivity.

Typebot offers a no-code, drag-and-drop interface with over 45 building blocks, allowing you to design chatbots that handle text, images, videos, and more. Its rich integration options—including OpenAI, Google Sheets, Zapier, and WhatsApp—combined with customizable theming and reusable templates, empower you to deploy chatbots via custom domains, embedded containers, popups, or HTTP requests. The platform also provides real-time analytics for monitoring performance across various departments.

Erxes enables organizations to integrate diverse workflows through a modular plugin system that covers customer support, sales, marketing automation, and operational communications. The platform ensures full data ownership and privacy while offering extensive customization options. Its architecture supports seamless integration and scalability, allowing businesses to evolve their digital experiences as they grow.

Zammad helps organizations manage customer queries by unifying emails, chat, and social media into a single interface. The platform features customizable ticket handling, smart chat, automated escalations, and real-time reporting. With extensive integrations including LDAP, SSO, and REST API, Zammad supports diverse workflows and industries. Its responsive design and mobile view ensure support teams remain productive wherever they are, turning customer interactions into efficient, structured processes.

Developed in PHP using the Laravel framework, FreeScout offers an intuitive ticketing system that centralizes customer inquiries in a shared mailbox. Its lightweight structure supports customizable workflows, enabling support agents to manage conversations efficiently while preserving privacy. With continuous community-driven enhancements, it adapts to growing support needs without locking you into a proprietary system.

Frappe Helpdesk delivers a robust open source solution designed to manage customer service interactions effectively. It consolidates emails, website forms, and chat inquiries into a single queue per agent, offers SLA configuration to set clear response times, and automates ticket assignments for balanced workloads. Built-in canned responses and a self-service knowledge base further enhance support efficiency.

Chaskiq offers a versatile webchat system powered by over 30 plugins, allowing seamless integrations for scheduling meetings, processing payments, initiating video calls, and more. Its flexible conversation routing and automation flows ensure timely support and efficient sales interactions. The platform supports diverse campaign modes such as banners, guided tours, and newsletters while consolidating conversations from multiple channels. Designed as open source from the start, it empowers teams to deliver a complete, customizable customer experience.

Peppermint delivers an innovative platform designed to manage support tickets and project issues with ease. It offers simple installation via Docker or a single command, enabling quick deployment on various environments including low-end hardware and VPS. The tool integrates seamlessly with email via SMTP/IMAP for automatic ticket conversion, supports notifications with webhooks, and features OIDC authentication for secure access. Data remains private as it is stored locally, ensuring complete ownership and control.

Helpy centralizes customer support by integrating multi-channel ticketing, live chat, and an extensive helpcenter into a single platform. The tool enables agents to manage tickets efficiently with automation, pre-built replies, and rapid response features. It supports both self-hosted and cloud-hosted deployments and is built with robust security measures, including SSO and data masking, to safeguard sensitive information.

Papercups allows companies to embed a live chat widget directly into their websites and applications, offering real-time messaging and efficient conversation management. Its open-source foundation means it can be customized to meet specific business needs while remaining easy to deploy and maintain. The platform focuses on simplicity and reliability, making customer support more interactive and accessible.

UVdesk delivers both SaaS-based and open source helpdesk solutions built on a PHP framework, allowing businesses to manage customer queries efficiently. The platform integrates seamlessly with a variety of ecommerce and CMS platforms including Magento, Shopify, Prestashop, and more. It supports multi-channel communication with email and form integrations, automated workflows, and customizable ticket management. Additionally, its modular design lets organizations extend functionality through a dedicated app center.