GitFounders
About Zammad
Zammad helps organizations manage customer queries by unifying emails, chat, and social media into a single interface. The platform features customizable ticket handling, smart chat, automated escalations, and real-time reporting. With extensive integrations including LDAP, SSO, and REST API, Zammad supports diverse workflows and industries. Its responsive design and mobile view ensure support teams remain productive wherever they are, turning customer interactions into efficient, structured processes.
Key Features
- Web-based open source helpdesk platform
- Unified multi-channel communication management
- Customizable ticketing system with automated workflows
- Extensive integrations (LDAP, SSO, REST API)
- Real-time reporting and analytics
- Responsive design with mobile support
Summary
Zammad transforms chaotic support environments into organized, efficient systems that empower teams to deliver excellent service. Its comprehensive feature set and seamless integrations cater to businesses of all sizes, ensuring every customer interaction is handled with precision and care.
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