GitFounders
Helpy is a modern open source helpdesk customer support application designed for organizations that prioritize data control. It streamlines support ticket management, live chat interactions, and a comprehensive self-service helpcenter, ensuring a secure and flexible customer support experience.
About Helpy
Helpy centralizes customer support by integrating multi-channel ticketing, live chat, and an extensive helpcenter into a single platform. The tool enables agents to manage tickets efficiently with automation, pre-built replies, and rapid response features. It supports both self-hosted and cloud-hosted deployments and is built with robust security measures, including SSO and data masking, to safeguard sensitive information.
Key Features
- Integrated ticketing with email and live chat support
- Self-service helpcenter and knowledgebase
- Flexible deployment options – Self-hosted and Cloud
- Advanced security features like SSO and data masking
- Customizable interface with robust API integrations
- Automation and AI-driven response capabilities
Pricing
Annual contract required.
- ✓Privacy and Security
- ✓Core Ticketing
- ✓Customer Helpcenter
- ✓Advanced Ticketing
- ✓Live Chat
- ✓Customizable Helpcenter
Contact for details.
- ✓Multiple Accounts
- ✓Full Whitelabel
- ✓Resell Rights
- ✓Product Embed
Summary
Helpy delivers a secure and adaptable support solution that unites ticketing, live chat, and self-service resources into a single platform. Its flexible deployment options and comprehensive security features empower organizations to maintain complete control over their data while providing an exceptional customer support experience.
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